Customer Service Satisfaction Survey - Directorate General of Merchant Marine

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PANAMA MARITIME AUTHORITY DIRECTORATE GENERAL OF MERCHANT MARINE Customer Service Satisfaction Survey

Our goal is to provide to all our customers in our registry with the highest quality of service. As our customer, you are in the best position to tell us how can we improve our services. Please, take a few minutes to provide us with your feedback. Your suggestions are extremely valuable to our registry.

Customer Classification
Operator
Ship-owner
Law Firm
Other

Please select the services provided:
Vessel Registry
Radio License
Renewals
CSR/ ISSC
Vessel Inspection
Statutory Certification
Others, specify which one:

Please select your satisfaction level regarding the following elements:

	Very Satisfied	Satisfied	Regular	Unsatisfied
How could you rate the quality of the service provided?
Were our agents corteous with you?
The response time:
Knowledge of our staff :
Communication skills of our staff :
The professionalism of our staff :
The follow-up of our staff:
How would you rate our service price versus value?

Do you have any suggestion of how we can improve our services ?

What should we do in order to provide you with a faster service ?

What should we keep doing, to provider you with a higher quality service ?

Please select your satisfaction level regarding the following elements:

	Very Satisfied	Satisfied	Regular	Unsatisfied
The icons in the website.
The accuracy of the website info.
The information presented on the website.
The way to find the information you were looking for on the website.

What kind of information were you searching on the website?

How often do you visit the website?
More than once a day
3 - 5 times per week
1 - 2 times per week
Once a month

All fields are required.