“In order to improve its organization and the services it provides, the Merchant Marine General Directorate of the Panama Maritime Authority (PMA) underwent an external audit in order to obtain a re-certification under the Quality Management Model ISO 9001:2008. The result of this audit exceeded beyond all expectations,” said its Director General, Mr. Fernando Solórzano.

Mr. Solorzano added that our institution has an excellent human resource, which is committed to meeting the needs of our customers; a human resource that believes in the continuous improvement of the processes and that can be audited and verified at any time, this is our main asset.
Finally, Mr. Solorzano said: “This is only a part of the enormous responsibility of a countless number of obligations of the merchant marine registry; only a handful of entities is ISO certified and even fewer are certified by a company such as LRQA. This shows, once again, that the human resource of this Directorate is duly qualified.  We also need to acknowledge the commitment of many other colleagues from the other directorates whose commitment has enabled this achievement of the Panamanian Merchant Marine.”

Meanwhile, the leading auditor, Mr. José Luis Wong was pleased, noting that “the performance has been good, adequate and verifiable, what should encourage us to move forward; the ISO 9001:2008 certification must go hand in hand with the sustained success of the organization. It’s essential that we give ourselves new goals that help improving the quality of the system and the services we provide, in order that our customers can feel satisfied with the PMA and with the General Directorate of Merchant Marine.”

The General Directorate of Merchant Marine was audited at the end of August by the certifying entity Lloyd’s Register Quality Assurance Inc. (LRQA) in order to obtain the re-certification under the Quality Management Model ISO 9001:2008. This audit seeks to accomplish the highest level of productivity in the leading institution of the maritime activity through a new working methodology based on a transparent  management and always seeking the continuous improvement of the services we provide.