LLOYD’S REGISTER STARTS EXTERNAL AUDIT IN THE GENERAL DIRECTORATE OF MERCHANT MARINE

The quality management external audit, under the standards of ISO 9001:2008, commenced in the presence of Mr. Jorge Barakat Pitty, Administrator of the Panama Maritime Authority (PMA).  The General Directorate of Merchant Marine undergoes these audits to ensure compliance with the highest quality standards. Mr. Fernando Solórzano, Director of the Merchant Marine General Directorate, and the heads of the operational units from this directorate accompanied Mr. Barakat in the opening of this audit.

Mr. Barakat Pitty noted how crucial these audits are for the Panama Maritime Authority. They certify the quality of our services and the daily efforts of hundreds of officials of this state institution. These audits are also a tangible sign of the commitment of the new administration to conduct a transparent management and modernize all its systems. This modernization, whose justification is rooted in the continuous improvement of the provided services in the quest for transparency in the processes, begins with the consular area.

To do so, the certifying authority, Lloyd's Register Quality Assurance Inc. (LRQA) sent the Mexican engineer, Mr. Joseph Wong, to review our compliance with the standards. He measures the impact that implementing the standards has had in different areas of the system. This impact is measured in areas such as the planning bureau, customer service, monitoring and improvement, vessel registration department, navigation and maritime security, government inspections, human resources, competitiveness and upskilling, procurement department, Control of suppliers, Document Control and Revision of Performance Indicators.

To do so, the certifying authority, Lloyd's Register Quality Assurance Inc. (LRQA) sent the Mexican engineer, Mr. Joseph Wong, to review our compliance with the standards. He measures the impact that implementing the standards has had on different areas of the system: the bureau of planning, customer service, monitoring and improvement, vessel registration department, navigation and maritime security, government inspections, human resources, competitiveness and upskilling, procurement department, control of suppliers, control of documents and revision of performance indicators.

LRQA is the world's leading certification house. It is a subsidiary of Lloyd's Register, established in 1760. Ever since, it ensures the quality and the safety not only of maritime traffic, but also of land-based high-risk facilities. LRQA has issued its own rules, which, all countries where it operates have adopted and approved.
ISO 9001: 2008 aims the documentation of all processes, customer satisfaction, a more objective management, in line with the development of world trade. Regarding institutional goals and objectives, it encourages better upskilling of the human resources, which must target the ongoing improvement.